Refund Policy

All financial transactions and payments on our store are processed by Paddle.com, our Merchant of Record. Paddle is responsible for managing payment processing, billing, and handling refund requests in accordance with their Buyer Terms and applicable laws.

General Policy
Due to the digital nature of our products, all sales are generally final once the product is accessed, downloaded, or consumed. However, in accordance with Paddle's customer protection guidelines, refund requests submitted within 14 days of the purchase date will be evaluated on a case-by-case basis.

Exceptional Circumstances for Refunds
We actively support refunds under the following specific and verified conditions:
- Product Defect: The digital file or link is corrupted, damaged, or broken, and we are unable to fix or replace it within 48 hours of being notified.
- Major Description Error: The delivered product is entirely different from what was described on the product page.
- Double Purchase: You accidentally purchased the exact same digital product twice in a single transaction.

How to Request Assistance
If you experience any technical issues or believe your case qualifies for an exception, please contact our support team at support@quietremotepath.com within 14 days of your purchase. Please include your order number and proof of the issue (such as screenshots or error messages).

You can also contact Paddle's Order Support directly at paddle.net for quick assistance with your transaction, receipts, or billing inquiries.

Chargebacks and Disputes
We encourage our customers to contact us directly to resolve any issues. Filing a false dispute or chargeback with your bank without contacting us first violates our terms of service and may result in the immediate revocation of your access to the digital product.